Terms and Conditions

deducted from the purchase price to be refunded to the customer and/or are billed to the customer in the event of non-acceptance and treated as an outstanding claim.

Payment Methods

We offer the following payment methods. Simply look for your preferred payment method. Shipping costs sometimes depend on the selected payment method. The prices listed in the respective offers represent final prices. They contain a breakdown of prices including any applicable taxes such as VAT. Only in the case of international delivery may other taxes (e.g. in case of an intra-Community acquisition) and/or taxes (e.g. duties) be payable by you, but not to the seller, but to its competent customs and tax authorities. The applicable delivery and shipping costs are not included in the purchase price; these can be found on the page "Shipping costs", are displayed separately during the order process and must also be paid by you.

Credit card

You can pay by Visa or MasterCard.


Please transfer the total sum of your order to our account:

Cash on delivery

Please have the invoice amount ready; the delivery company collects the money in cash upon delivery (no cheques).

Instant transfer

"Instant transfer" is a convenient payment method with the TÜV certificates "Certified Data Privacy" and "Verified Payment System". Instant transfer was developed by Payment Network AG and is already used in numerous online shops in Germany. A transfer from your online bank account takes place automatically, and in real time via the secure Payment Network AG payment transfer form, which cannot be accessed at all by the online shop. The purchase total is transferred immediately and directly to the trader's bank account. NOTE: Please observe the respective payment fees in the order process.

Retention Of Property

The goods supplied shall remain the property of Warm-ME until full payment is received.

Data Protection

We only collect personal data that you have provided voluntarily when placing an order, opening a customer account or registering for our newsletter. We use the data without your express consent for the purpose of fulfilling and processing your order. After the order has been completed and we have received your full payment, your personal data will be blocked for further use and deleted upon the expiry of legal fiscal and commercial regulations, provided that you have not expressly agreed to the further use of your data. When you register for the newsletter your email address will be used for in-house advertising purposes, until you unsubscribe from the newsletter. You can unsubscribe at any time.

Voluntary Exchange Policy

Irrespective of your statutory right of return, Warm-ME allows you to return products purchased from us. As such you can return all items purchased from the Warm-ME shop within 14 days of receipt without giving any reason using the returns slip, provided that the goods are complete, unworn and undamaged. Only an inspection of the goods as would be permissible in shops for trying on is allowed. Goods that bear a special hygiene sticker and/or a hygiene seal/weld can only be returned if the sticker, weld or seal has not been opened.



Yasemin Demirci

Wollzeile 20

1010 Wien